Ask your customers one question.

Plezo is NPS and CSAT without the questionnaire. Share one question by link, QR code, on your website or in your own emails, and read every answer on one calm page.

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Free for 14 days. No card needed.

The results of After your visit: NPS +57, NPS by day, the breakdown into promoters, passives and detractors, the latest comments, and each link's score.
The same survey on a phone: How likely are you to recommend Harbour Coffee to a friend or colleague, 0 to 10 with 9 chosen, and a reason typed in.

Ask wherever your customers already are.

Every survey gets a link for each place you share it. Answers remember the link they came through, so you know where they came from.

Counter QR
The survey on a phone after answering: a lime tick, Thank you, and Your answer has been sent to Harbour Coffee.
A QR code by the tillCustomers scan it, tap a number, and they're done. No app and no account.
Newsletter
The email snippet: How likely are you to recommend Harbour Coffee to a friend or colleague, with the numbers 0 to 10 as buttons, and Copy for email and Copy HTML.
In your own emailsPaste the question into a newsletter or order email. One click counts the answer.
Website
A café's website with the survey in the page: How satisfied were you with your order, five faces with Very satisfied chosen, and a box for the main reason.
On your websiteOne line of code puts the survey in your page, or in a corner.

Then see where it works best.

Each link gets its own score on the survey's results, side by side, so you know whether the counter or the newsletter hears more.

By link, last 30 days: Counter QR, Receipt QR and Newsletter, each with its NPS and number of responses.

Every answer, on one calm page.

The Overview puts your scores up front, shows how they moved and what people wrote. There's nothing to build or set up.

The Overview: NPS +57, CSAT and thumbs up as percentages, responses, NPS by day for the last 30 days, the breakdown into promoters, passives and detractors, each survey's score, and the latest comments.
  • Your score, big and up front
  • How it moved, day by day
  • What people wrote

Every response, and a CSV.

Read every answer, newest first. Filter by survey, link, score and dates, and take it away as a spreadsheet.

Responses: every answer with when, the score, the reason, the survey and the link, with filters and Export CSV.

Four questions people already know.

Pick the one that fits. Each starts in the standard words, so your score means what everyone expects it to mean.

NPS on a phone: How likely are you to recommend Harbour Coffee to a friend or colleague, 0 to 10 with 9 chosen, and a reason typed in.
Net Promoter Score0 to 10. Promoters minus detractors.
CSAT on a phone: How satisfied were you with your order, five named faces with Satisfied chosen.
Customer satisfactionFive faces. The share who were satisfied.
A star rating on a phone: How would you rate our summer menu, with four of five stars filled.
Star ratingOne to five stars. The average, like 4.6.
Thumbs on a phone: Did your delivery arrive on time, with thumbs up chosen.
Thumbs up or downTwo big buttons. The share of thumbs up.

What Plezo leaves out, on purpose.

Coming from Delighted? It closed on June 30, 2026. Plezo asks NPS and CSAT in the standard words, so your new scores compare with your old ones.

  • No questionnairesOne question and, if they like, the reason for their score. That's what people finish.
  • No sending, and no lists of your customersYou share the survey in your own emails, receipts and website. Plezo never stores who your customers are.
  • No settings to get rightSensible defaults decide the rest, so a new survey takes a minute.
  • No limits on surveys, links or your teamPlans differ only in how many responses you get a month.

Ask your first question today.

Free for 14 days, no card needed. Your first survey takes a minute.

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